The Lean Office: Transform Your Culture With Lean Management – Robert Pemberton

The Lean Office This book will enable you to transform your culture and enhance your bottom line by implementing Lean Management concepts. It’s applicable to all types of offices, large and small. From Fortune 500 companies, thru to Government agencies and to small businesses, by implementing the key principles described in this book, you will improve your triple bottom line of lowering costs, improved production and improved safety. What is Lean? A lean culture empowers your employees, removes unnecessary waste, and focuses on the customer. Lean is a way of delivering what your customer needs or wants at the lowest cost and in a timely and efficient manner. Lean is not something that sits apart on a shelf, away from your other business processes and is only used when needed. In contrast, it is your organizations “way of life”. It should be embedded across all of your processes. It’s a way of looking at your business processes through an “improvement lens” and eliminating waste to ensure the customer is getting the most value. This ensures the customer gets what they ask for, when they need it, at the lowest cost. Lean is focused on delivering customer expectations. Lean can be applied to virtually every known process whether it be manufacturing, safety, health care or even personal development and personal relationships. Contents: The Lean Office. What is Lean?. Why Lean?. Customers. Value. Eliminating Waste. The Lean Office. Implementing Lean through Values. The War Room (Lean Boards and Lean Meetings). The Art of Kaizen (PDCA). The Kaizen Blitz. Elimination of Waste (Muda). Lean Checklists. 5S. Human Factors (Poka-Yoke). The 5 Gemba Principles. The 5 Why’s Technique. Quality Circles (Action Meetings). Ishikawa diagrams. Idea Generation. A3 Problem-solving. Lean Boards. Pareto Charts. Histograms. Benchmarking.